Frequently asked questions
Everything you need to know about working with LPJ Services for commercial cleaning and facility services in Chicago. Can't find your answer? We're a phone call away.
General
What areas do you serve?
We serve the greater Chicago metropolitan area including Downtown, Loop, River North, West Loop, South Loop, Lincoln Park, Wicker Park, Evanston, Oak Park, Naperville, and surrounding suburbs within approximately 40 miles of the city center.
What types of properties do you service?
We specialize in commercial properties: office buildings, retail centers, medical facilities, industrial and warehouse spaces, restaurants, educational institutions, government buildings, and large multi-unit residential complexes.
Are you licensed and insured?
Yes. LPJ Services is fully licensed, bonded, and insured for commercial operations in the State of Illinois. We carry general liability, workers' compensation, and commercial auto insurance. Certificates of insurance are available upon request.
How experienced is your team?
Our leadership brings 13 years of experience in commercial cleaning, built under a prior company name and carried forward into LPJ Services. Today we run a full-service commercial facility management company in Chicago with 100+ service professionals and 11 specialized service lines.
Services & scheduling
What services do you offer?
We offer 11 service lines: Commercial Cleaning, Post-Construction Cleaning, Painting, Janitorial Services, Floor Care, Window Washing, Day Porter Services, Power Washing, Overnight Cleaning, Snow Removal, and HVAC Maintenance. Most clients put several on one contract so there is one schedule and one invoice.
Can I customize my service schedule?
Absolutely. Every service plan is built around your facility's specific needs. We offer daily, weekly, bi-weekly, and monthly scheduling options, as well as one-time deep cleans and seasonal services. We work around your operating hours to minimize disruption.
Do you offer emergency services?
Yes. We provide 24/7 emergency response for urgent facility issues including floods, spills, storm damage, and critical maintenance needs. Call (312) 818-1038 for immediate assistance.
Can you handle multiple properties?
Yes. Many of our clients manage portfolios of properties. We provide centralized account management, consolidated billing, and consistent quality across all locations.
Pricing & contracts
How do you determine pricing?
Pricing is based on your facility size, service frequency, scope of work, and specific requirements. We do a free on-site assessment and send a detailed quote, usually within 24 hours. No hidden fees, no surprises.
Do you require long-term contracts?
We offer both month-to-month and annual agreements. Annual contracts usually include preferred pricing. We earn your business every month, and if we ever stop earning it you are not locked in.
Is the initial assessment really free?
Yes, 100% free with no obligation. We visit your property, evaluate your needs, and put together a custom service plan and quote. If it's not the right fit, there's zero pressure.
Quality & technology
How do you ensure quality?
We use a combination of regular supervisory inspections, digital quality checklists, photo documentation, and client feedback through our portal. Issues are flagged and resolved in real-time, not after the fact.
What is the client portal?
Our proprietary client portal gives you full visibility into your services: real-time job tracking, digital inspection reports, direct messaging with your account team, and service history. It's available on any device.
Do you use eco-friendly cleaning products?
Yes. We default to low-VOC, low-odor chemistry to protect indoor air quality, and we keep SDS documentation for every product we use. If your property has to meet a specific green building standard (LEED, WELL, or a tenant program), tell us during your site survey and we will build the plan around it and source accordingly. We do not currently hold a third-party green cleaning certification in LPJ Services' own name.
How are the people on my property vetted?
Every person assigned to your property completes LPJ's onboarding and vetting process before being assigned to a property. Every crew works under LPJ's supervision and quality-control process, held to our protocols and standards.
Still have questions?
Get a free, no-obligation quote for your Chicago facility. Most quotes delivered within 24 hours.