Question 1

What areas do you serve?

Accepted Answer

We serve the greater Chicago metropolitan area including Downtown, Loop, River North, West Loop, South Loop, Lincoln Park, Wicker Park, Evanston, Oak Park, Naperville, and surrounding suburbs within approximately 40 miles of the city center.

Question 2

What types of properties do you service?

Accepted Answer

We specialize in commercial properties: office buildings, retail centers, medical facilities, industrial and warehouse spaces, restaurants, educational institutions, government buildings, and large multi-unit residential complexes.

Question 3

Are you licensed and insured?

Accepted Answer

Yes. LPJ Services is fully licensed, bonded, and insured for commercial operations in the State of Illinois. We carry general liability, workers' compensation, and commercial auto insurance. Certificates of insurance are available upon request.

Question 4

How experienced is your team?

Accepted Answer

Our leadership brings more than 13 years of commercial cleaning experience — built under a prior company name and carried forward into LPJ Services. Today we operate as a full-service commercial facility management company in Chicago with 100+ service professionals and 11 specialized service lines.

Question 5

What services do you offer?

Accepted Answer

We offer 11 service lines: Commercial Cleaning, Janitorial Services, Day Porter Services, Floor Care, Window Washing, Snow Removal, Painting, Building Maintenance, Overnight Cleaning, Power Washing, and HVAC Maintenance. Most clients combine multiple services under a single contract for seamless facility management.

Question 6

Can I customize my service schedule?

Accepted Answer

Absolutely. Every service plan is built around your facility's specific needs. We offer daily, weekly, bi-weekly, and monthly scheduling options, as well as one-time deep cleans and seasonal services. We work around your operating hours to minimize disruption.

Question 7

Do you offer emergency services?

Accepted Answer

Yes. We provide 24/7 emergency response for urgent facility issues including floods, spills, storm damage, and critical maintenance needs. Call (312) 609-9467 for immediate assistance.

Question 8

Can you handle multiple properties?

Accepted Answer

Yes. Many of our clients manage portfolios of properties. We provide centralized account management, consolidated billing, and consistent quality across all locations.

Question 9

How do you determine pricing?

Accepted Answer

Pricing is based on your facility size, service frequency, scope of work, and specific requirements. We provide a free on-site assessment and deliver a detailed, transparent quote — typically within 24 hours. No hidden fees, no surprises.

Question 10

Do you require long-term contracts?

Accepted Answer

We offer both month-to-month and annual agreements. Annual contracts typically include preferred pricing. We earn your business every month — our 98% retention rate speaks for itself.

Question 11

Is the initial assessment really free?

Accepted Answer

Yes, 100% free with no obligation. We visit your property, evaluate your needs, and put together a custom service plan and quote. If it's not the right fit, there's zero pressure.

Question 12

How do you ensure quality?

Accepted Answer

We use a combination of regular supervisory inspections, digital quality checklists, photo documentation, and client feedback through our portal. Issues are flagged and resolved in real-time, not after the fact.

Question 13

What is the client portal?

Accepted Answer

Our proprietary client portal gives you full visibility into your services: real-time job tracking, digital inspection reports, direct messaging with your account team, and service history. It's available on any device.

Question 14

Do you use eco-friendly cleaning products?

Accepted Answer

Yes — we default to low-VOC, low-odor chemistry to protect indoor air quality, and we maintain SDS documentation for every product we use. If your property needs to meet a specific green building standard (LEED, WELL, or a tenant program), tell us during your site survey and we will build the service plan around those requirements and source accordingly. We do not currently hold a third-party green cleaning certification in LPJ Services' own name.

Question 15

How are your employees vetted?

Accepted Answer

Every team member undergoes a background check, reference verification, and skills assessment before being assigned to a property. We provide ongoing training and hold regular performance reviews.

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